How to prep for your haircut, policies, and services.

at The Den Salon

Thank you for your interest in booking with me, and if you’ve already booked, I can’t wait to see you!

Here’s what I offer, a list of policies and how you can prep for your haircut appointment so we can make the most of our time together.

SERVICES

  • Transformational Haircut — from long to pixie cut — 2 hrs — 800 +VAT

Includes: consultation, wash, cut, round brush or diffuse blowdry, and dry cut refining.

  • Regular Haircut — 1 hr 15mins — 600 +VAT

Includes: consultation, wash, cut, round brush or diffuse blowdry, and dry cut refining.

I do not offer color, chemical treatments, or highlights.

N0N-REFUNDABLE DEPOSIT

  • There is a non-refundable 50% deposit required at the time of booking in order to secure your spot. This amount goes towards your service.

  • The payment link will be sent via SMS or WhatsApp by the front desk. Please let reception know if you face any tech issues.

  • The link is valid for 1 hour. If no payment is received, the slot will be automatically released to another client.

  • If you are unable to make the payment within the hour, please inform our front desk once you are ready and they will re-send another link.

  • Your time and date are confirmed once the deposit is paid.

  • ⏱️ Your haircut appointment time is 1 hour and 15 mins. Included is a consultation, cut, round brush or diffuse blowdry and dry refining.

  • 🫧 Please come with clean hair. One day old hair is okay, so I can see your natural texture and advise the best cut for you.

  • 👶 No kids. We ask that children not accompany you to your appointment to keep the salon environment safe and give you our full attention.

  • 📸 Filming. Filming for socials is not mandatory. Please don’t feel pressured to be filmed. I’ll always ask for your permission to take a photo or video, and it’s completely up to you whether you’d like to be on camera or not.

HOW TO PREP FOR YOUR APPOINTMENT

AFTER YOUR APPOINTMENT 🤳

  • 🤫 Quiet Please. Please don’t take this personally. When I work, I keep talking to a minimum. In fact, when I’m sectioning & cutting your hair, I can’t talk. I have to concentrate and chatting takes away from our time and my focus. Once the hard part is done, we can resume our chat. 💕

  • I highly recommend you take photos of your hair from all angles after your appointment and keep them as reference for your next appointment.

  • 👩‍🦰 Bring up to 3 inspo photos that are similar to your hair texture and hair type. If you have curly hair, show me pics of curly hair, not straight. 

PRICES ARE NON-NEGOTIABLE 🚫

  • To maintain fair pricing amongst all clients, and for the highest quality of work, my pricing is non-negotiable. Please do not negotiate with reception on discounts. Thank you.

CANCELLATION & RESCHEDULING POLICY

  • We understand that life happens, so if you need to reschedule, please let us know at least 24 hours in advance if you can’t make your appointment.

  • If you cancel more than 24 hours in advance and reschedule within 7 days, the deposit is honored for your next booking.

  • For cancellations less than 24 hours in advance: the deposit is forfeited and a new deposit is required to book another appointment.

  • Same-day cancellations: the deposit is forfeited and a new deposit is required to book another appointment.

  • You may reschedule your appointment up to two times with at least 24 hours notice once deposit is paid. A third reschedule attempt requires another deposit.

  • No-Shows are charged 100% of the service fee. The remaining balance is due before another appointment can be booked. If this is not paid, unfortunately I won’t be able to take you as a client moving forward.

  • When you book with me, you agree to these policies.